{"xsrfToken":"B2P0-XJ3Y-TAKC-EF12_6212bc3990d31ed33bf46a8314071333f5653e22_lout","branding":{"id":"2","key":"wsup","name":"WAVE BL Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#030e45","headerLinkHoverBGColor":"#030e45","headerBadgeColor":"#030e45"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4bd66599-671e-4513-b2ac-8a3ae55f4c8e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmIwYTVkOC1lNDMyLTRjYWYtODBlYS1hZmU4OTU0YmYxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiZDY2NTk5LTY3MWUtNDUxMy1iMmFjLThhM2FlNTVmNGM4ZSI6WyJyZWFkIl19LCJleHAiOjE2ODYxMzY5NTYsIm5iZiI6MTY4NjEzNjM1Nn0.oFa4hjTfOrKw02Cgc_hB9Tmd54LBpfK3El8kCKT9o_I&client=c6b0a5d8-e432-4caf-80ea-afe8954bf142&mode=fit","logoId":"4bd66599-671e-4513-b2ac-8a3ae55f4c8e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/84ff7d08-0879-4210-982c-1c91f6a0db9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmIwYTVkOC1lNDMyLTRjYWYtODBlYS1hZmU4OTU0YmYxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0ZmY3ZDA4LTA4NzktNDIxMC05ODJjLTFjOTFmNmEwZGI5YSI6WyJyZWFkIl19LCJleHAiOjE2ODYxMzY5NTYsIm5iZiI6MTY4NjEzNjM1Nn0.E3DHsDIo83Z4QMlzVjLl9TjWRKmbZtrMuZww-otM83Q&client=c6b0a5d8-e432-4caf-80ea-afe8954bf142&height=300&mode=fit","bannerMediaApiFileId":"84ff7d08-0879-4210-982c-1c91f6a0db9a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"wsup","projectId":10112,"serviceDeskId":2,"name":"WAVE BL Support","description":"<p>Open a ticket for Technical support or Billing support and our team will get back to you shortly.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"39","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>I have a question regarding Billing</p>","icon":10657,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[2],"key":""},{"id":"16","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Business / Operational / Other issues? Report it here!</p>","icon":10679,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[2],"key":""},{"id":"37","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10751,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10751","groups":[],"key":""},{"id":"35","name":"Chat","descriptionHtml":"","callToAction":"Chat","introHtml":"","icon":10665,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10666,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"5","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10657,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[],"key":""},{"id":"12","name":"Operation Support","descriptionHtml":"","callToAction":"Operation Support","introHtml":"<p>Having trouble with operating Wave</p>","icon":10632,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10640,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[],"key":""},{"id":"6","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10665,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[],"key":""},{"id":"9","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10650,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[],"key":""},{"id":"10","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10685,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[],"key":""},{"id":"11","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10672,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"4","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10646,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[16,39],"3":[10,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d7e2d8c3-e7c9-389a-9c35-78debfd1d586","appLinkName":"System Confluence","spaceKey":"PKB","spaceName":"Public Knowledge Base","isServer":false},"labels":[],"projectKey":"WSUP","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":16,"projectId":10112,"form":{"name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","intro":"<p>Business / Operational / Other issues? Report it here!</p>","instructions":"","icon":10679,"iconUrl":"https://wavebl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","fieldId":"customfield_10338","fieldConfigId":"10556","label":"External Category","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10220","label":"Business","selected":false,"children":[{"value":"10225","label":"Possession transfer/Authorize Surrender/Request Amendment","selected":false,"children":[]},{"value":"10224","label":"Receiving Possession stuck in Inbox","selected":false,"children":[]},{"value":"10227","label":"Unable to login - Reset password/Captcha","selected":false,"children":[]},{"value":"10256","label":"Envelope stuck in outbox","selected":false,"children":[]},{"value":"10257","label":"Error message ","selected":false,"children":[]},{"value":"10223","label":"Issuance problems","selected":false,"children":[]},{"value":"10226","label":"Import/Download contact card","selected":false,"children":[]}]},{"value":"10221","label":"Operational","selected":false,"children":[{"value":"10229","label":"License Key","selected":false,"children":[]},{"value":"10258","label":"Uploading logo","selected":false,"children":[]},{"value":"10230","label":"Admin Console - Mail notifications/Manage Contacts/Manage Users","selected":false,"children":[]},{"value":"10231","label":"Not able to send an envelope (without need for transferring possession)","selected":false,"children":[]},{"value":"10259","label":"Activation","selected":false,"children":[]},{"value":"10387","label":"Duplicates","selected":false,"children":[]},{"value":"10394","label":"Reboot","selected":false,"children":[]},{"value":"10232","label":"Other","selected":false,"children":[]}]},{"value":"10379","label":"Information Security","selected":false,"children":[{"value":"10380","label":"Report an incident","selected":false,"children":[]}]},{"value":"10381","label":"Training ","selected":false,"children":[{"value":"10382","label":"Schedule General Session","selected":false,"children":[]},{"value":"10383","label":"Schedule Setup/Activation Session","selected":false,"children":[]}]},{"value":"10384","label":"API","selected":false,"children":[{"value":"10385","label":"Request for API specifications","selected":false,"children":[]}]},{"value":"10418","label":"Duplicate Envelope","selected":false,"children":[]},{"value":"10419","label":"Envelopes stuck in outbox/receiving possession","selected":false,"children":[]},{"value":"10222","label":"Other","selected":false,"children":[{"value":"10234","label":"Interface issues - UX/UI","selected":false,"children":[]},{"value":"10236","label":"Other","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"customfield_10353","fieldConfigId":"10572","label":"Wave URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/16","calendarParams":{"firstDay":0,"date":"2023-06-07T14:12:36+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmIwYTVkOC1lNDMyLTRjYWYtODBlYS1hZmU4OTU0YmYxNDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODYxMzc1NTYsIm5iZiI6MTY4NjEzNjM1Nn0.XmE3f_sAasG2GYi4uffBfbEQv55wGpn_kgVBOJz_ARk","targetCollection":"upload-project-10112","endpointUrl":"https://api.media.atlassian.com","clientId":"c6b0a5d8-e432-4caf-80ea-afe8954bf142","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=footer&xdm_e=https%3A%2F%2Fwavebl.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5Yjc4OWE2NDdkYmJhMzVhZjE3OGZkNDg4ODBkNzhkZjQ5YWQwYmFiZWQyNDE5Y2JhN2JlNGY2MmQ3MmZhMDVkIiwiaXNzIjoiMTI3OWM4NjYtMjEwNC0zNDc1LWI2YzEtOTY2ZTQzNmRhNTZmIiwiY29udGV4dCI6e30sImV4cCI6MTY4NjEzNzI1NiwiaWF0IjoxNjg2MTM2MzU2fQ.zVlftpR1iyMrilTQNAqcHYRsHjuHBgIXJyszApcSVSI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjEyNzljODY2LTIxMDQtMzQ3NS1iNmMxLTk2NmU0MzZkYTU2ZiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiV1NVUCIsImlkIjoiMTAxMTIifX19LCJleHAiOjE2ODYxMzcyNTYsImlhdCI6MTY4NjEzNjM1Nn0.7TOVvM3Va_hK_hRljurDsVwafPxRoNjuWRGk3VvSyVI\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WSUP\\\",\\\"id\\\":\\\"10112\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WSUP\\\",\\\"project.id\\\":\\\"10112\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"16\\\"}\",\n \"timeZone\":\"Asia/Amman\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://wavebl.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wavebl","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B2P0-XJ3Y-TAKC-EF12_6212bc3990d31ed33bf46a8314071333f5653e22_lout","baseUrl":"https://wavebl.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c6b0a5d8-e432-4caf-80ea-afe8954bf142","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}